snowblizz:
Because GW managed to get away with selling a defective product.
snowblizz
Yes. One. For twenty quid or something. And as a result missed out on the hundreds of pounds a year I used to spend on metal models, but refuse to spend on Finecast.
Not sure they really "got away" with much...?
Bitterman
They totally did. They managed to sell a defective product without getting slapped on the fingers for it.
You are not the only customer. I've also got one finecast miniature, bought from Malestrom when they went belly-up as a "meh I'll give it a shot, it's the only Skaven model left in stock" which AFAICT is actually fine. When all of us accept that one figure for 20 quid that wasn't ok GW keeps screwing us over because they have no reason to do something else. They don't know about your silent protest, just as they don't know the business they've lost from me. The only thing we can do to send a message back to them is to make them open 20 packages of models in the store to get one decent one.
Check what people have been posting over Finecast's production time and you'll find these "well I tried again, it's still crap, I had to fix lots of bubbles and resculpt, how dare GW [fist shaking]".
That was the reason of my rant.
Skink
And I provided you with a concrete answer to the question why small manufacturers can produce quality resin and GW doesn't.
My favourite one is from here, as someone noted the counterfeit CD models were better than original FW ones. How screwed up is that?
At some point I forgot what the thread was about, but I would not buy Finecast Hobgoblins either. Possibly in a GW store with the understanding that I'm opening enough boxes to get my choice of good enough models in the amount I paid for.
Bitterman:
They don't know about your silent protest, just as they don't know the business they've lost from me.
snowblizz
Their financial results over the last few years, most especially the interim results posted in January, suggest they know very clearly about lost business, because they are losing it hand over fist.
The total absence of any mention of the word "Finecast" on their new website shows they are well aware of one cause of those bad results, too (though it's far from the only cause, and they're still selling the
material even if they aren't using that name any more).
Sure, I
could have gone out of my way to get twenty replacements until one was good enough, or even just asked for a refund, but it would have taken hours of time and effort (on the phone demanding an exchange, travelling to the post office to send the parcel back to GW, awaiting the return parcel being sent to me); to what purpose? Just on some obscure point of principle that won't really matter? I've got better things to do with my time.
Instead, I just stopped giving them money. Effort to me: zero. But very definitely having an effect on GW, thanks to others doing the same.
Admiral:
Bitterman have a point. People voting with their feet resulting in lost sales and eventually profit is a failsafe and silent way to “punish” grossly mishandling companies.
snowblizz:
Fell free to be optimistic. Personally I’m expecting GW to try and shift more Space Marines in the short term and pretend they have not had any kind of dip in sales and it depends on whole host of other things than customer dissatisfaction.
That has been the standard modus operandi so far.
MadHatter:
I agree with Bitterman and Admiral, not buying and spreading the word is the way to punish businesses. However neither GW or Forgeworld are “big business” and while I don’t like the new models or the direction in which the writing and artwork are developing they must progress, make sales or shut down and I don’t think anyone here wants them to do that.
EDIT:
Ehh… so what I’m saying is that they must make new sales but I won’t buy their new stuff, unless they start supporting CD officially again, or old recasts.