Failed software update

Hello everyone,

As part of our regular software maintenance, we had planned an update to improve performance and add new features. However, despite our careful preparation and testing, things didn’t go quite as expected. During the update, we encountered unforeseen issues that impacted the system’s stability.

After exhausting all troubleshooting options, we made the decision to restore the software to a backup from two days ago. This was necessary to ensure that the core functionalities remained intact and that we could continue to provide the best experience for our users.

As for the data, we restored it to a backup from just one day ago. Unfortunately, any changes made in the last 24 hours were lost, but we’re working hard to ensure that data recovery processes are improved moving forward.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve the issue and prevent it from happening again.

13 Likes

My Helms off to you. I’d be f… hooked . You sound like you are on top of it. Electronic gremlins are impossible to predict

2 Likes